Refund policy
At KasteVolt, we are committed to ensuring your satisfaction with every purchase of mechanical keyboards, gaming mice, headphones, and headsets. Please review our refund policy below for a smooth and transparent process.
Eligibility for Refunds
You may request a refund within 30 days of receiving your order. To be eligible, items must be unused, in their original packaging, and in the same condition as received. Products that have been opened, installed, or show signs of wear may not qualify for a full refund.
Non-Refundable Items
Certain items are exempt from refunds, including:
- Software or digital downloads (e.g., firmware, drivers)
- Gift cards or promotional credits
- Products marked as "final sale" or "clearance"
- Personalized or custom-configured items
Return Process
To initiate a refund, please contact our support team at [email protected] with your order number and reason for return. We will provide a return authorization and shipping instructions. You are responsible for return shipping costs unless the item is defective or incorrect.
Refund Timelines
Once we receive and inspect your return, we will notify you of the approval or rejection. Approved refunds will be processed within 5-7 business days and credited to your original payment method. Please note that your bank or payment provider may take additional time to post the funds.
Damaged or Defective Items
If you receive a damaged, defective, or incorrect product, please contact us within 7 days of delivery at [email protected]. We will arrange a replacement or full refund, including any return shipping costs.
Exchanges
We do not offer direct exchanges. If you need a different product, please return the original item for a refund and place a new order.
Contact Us
For any questions or concerns regarding this policy, please email [email protected]. Our team is here to assist you.