Faq
Frequently Asked Questions
What payment methods do you accept?
We accept major credit cards (Visa, MasterCard, American Express), PayPal, and Apple Pay. All transactions are processed securely through encrypted payment gateways.
How long does shipping take?
Standard shipping typically takes 5–10 business days within the continental US. Expedited options are available at checkout. International shipping may take 10–20 business days depending on the destination and customs processing.
Do you offer free shipping?
Yes, we offer free standard shipping on all orders over $75 within the United States. This applies to mechanical keyboards, gaming mice, headphones, and headsets.
What is your return policy?
We accept returns within 30 days of delivery for unused, unopened products in their original packaging. Items must be in resalable condition. To initiate a return, please email us at [email protected] with your order number and reason for return.
How do I track my order?
Once your order is shipped, you will receive a confirmation email with a tracking number. You can use this number on our website’s order tracking page or directly on the carrier’s site to monitor your shipment’s progress.
Are your products covered by a warranty?
Yes, all mechanical keyboards, gaming mice, headphones, and headsets sold on KasteVolt come with a manufacturer’s warranty. The warranty period varies by product—typically 1 to 2 years. Please check the product description for specific warranty details.
Can I change or cancel my order after placing it?
We process orders quickly to ensure fast delivery. If you need to change or cancel your order, please email [email protected] as soon as possible. We will do our best to accommodate your request if the order has not yet been shipped.
Do you ship internationally?
Yes, we ship to many countries worldwide. International shipping rates and delivery times vary based on location. Please note that customs duties, taxes, and fees may apply and are the responsibility of the buyer.
What if my product arrives damaged or defective?
If your item arrives damaged or defective, please contact us within 7 days of delivery at [email protected] with photos of the damage and your order number. We will arrange a replacement or refund at no extra cost.
How can I contact customer support?
For any questions or assistance, please email us at [email protected]. Our team typically responds within 24 hours on business days.